FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

Most orders ship within 1–3 business days from our Virginia facility. Delivery time depends on your location, but standard ground shipping typically arrives within 5–7 business days after shipment. All US orders ship free.

Do you ship internationally?

We currently ship within the United States only. We're exploring international shipping options — check back for updates.

Can I change or cancel my order?

If you need to change or cancel an order, contact us within 24 hours of placing it. Once an order enters production or ships, we may not be able to modify it. Call us at 1-800-557-5456 or email service@alliedbrass.com — we'll do our best to help.

Products & Finishes

What are your products made of?

Every Allied Brass product is built from solid brass. This gives our hardware its weight, corrosion resistance, and long-term durability. All plating and assembly is done at our facility in Virginia.

How many finishes do you offer?

We offer 28 distinct finishes — from classic Polished Chrome and Satin Nickel to bold options like Matte Black, Antique Brass, and Polished Nickel. Nearly every finish is available across every product in every collection, so you can coordinate your entire bathroom without compromise.

How do I choose the right finish?

Start with what's already in your bathroom — your faucet, showerhead, or cabinet hardware. Matching your accessories to that existing finish creates a cohesive look. You can browse all products and filter by finish on our full catalog page. If you're still unsure, call us — we help customers choose finishes every day.

Returns & Warranty

What is your return policy?

We accept returns within 30 days of delivery. Products must be unused, in their original packaging, and in resalable condition. Contact us to initiate a return — we'll provide instructions and a return authorization number.

What does the lifetime warranty cover?

Our Limited Lifetime Warranty covers defects in materials and workmanship under normal residential use, including finish defects like tarnishing or flaking. For full details, see our Warranty page.

Trade Program

Do you offer trade or professional pricing?

Yes. Our trade program offers qualified interior designers, architects, contractors, and hospitality buyers 45% off retail pricing, along with dedicated support and full catalog access. Apply for a trade account here.

Care & Maintenance

How do I clean my Allied Brass hardware?

Keep it simple: mild soap, warm water, and a soft cloth. Rinse thoroughly and dry with a clean towel. Never use abrasive cleaners, scouring pads, or harsh chemicals — these can damage the finish over time. With basic care, your Allied Brass hardware will look great for years.